We suggest you check our FAQ below — your answer may already be there.
Questions sent using this form will be replied to between 9:30am and 5:00pm, AEST, Monday-Friday.
If you are a Billcue user, please login and use the help form in your account so that we know which account is yours.
Who owns the data/information that you enter?
All of your personal and financial information remains your property. Billcue online accounting is merely holding the data on your behalf.
How is my information secured?
Billcue has security in place to protect your personal or confidential information over the internet. Billcue utilises Secure Socket Layer (SSL) technology which creates a private conversation that only your computer and the systems can understand. This operates any time you supply or access personal or confidential information. This SSL technology encodes information as it is being sent over the internet between your computer and ours, helping to ensure that the transmitted information remains confidential. Your login details are encryped and salted, never sent via email, and are not accessible by Billcue staff.
Will my information / data ever be provided to another party?
Billcue will keep all of your information and data confidential. The data/ information will never be made available or distributed to any other party.
What happens if I do not make a payment?
You may use the system and obtain all the benefits provided your monthly subscription is paid for. In the event that payment is not made, your access will be automatically suspended until your payment is successful.
Can I have all or some of my records deleted?
Yes. You can delete invoices, recurring invoices, expense records, clients and quotes. Any of your data can be deleted permanently by you at any time, and closing your account will also delete all of it permanently.
Do I need to buy any software to utilise Billcue?
As Billcue is a web-based application you do not need to purchase, download or install any software. We recommend the Chrome browser or Firefox, but if you can only use Internet Explorer, for security and ease of use we suggest the latest version.
Do I have to pay for any upgrades?
No. All upgrades and most additional features are provided at no additional cost.
Does Billcue collect money from my customers?
No. Billcue does not collect payment of any of your invoices or statements. There is never any contact between Billcue and your customers.
Is there a limit to the number of customers I can manage in my account?
No. You can have an unlimited number of customers.
Can I put my own business logo on quotes, invoices and statements?
Yes. You can also customise your invoices to use your business colour.
How do my customers receive their quotes, invoices and statements?
Your customers are emailed a notice advising them that there is an invoice ready for them to view. You can also send SMS text notifications of invoices and quotes to your customers. Optionally, you can elect to have their invoice sent as a PDF attached to the email. They automatically get their own login area to view all their invoices, mark them them as paid, and view/print statements. They can also click a link in the email they receive to go directly to the invoice online, to view, print, pay and download a PDF of their invoice.
How do I pay for my subscription?
You need to pay by visa/mastercard debit or credit card, details of which you manage in your account. American express is not accepted.
Can I can create an invoice and print it here so it can be delivered with the goods?
Yes, you can click the invoice number in the invoices list to download a PDF and then print the PDF.
Can I use an IMB bank account to keep a tally of cash flow?
No, there is no bank connectivity. If you give out your internet banking login details, and there is a fraudulent action on your account, your bank will not cover the lost funds.
How much does it cost for us to create and send 40-50 invoices a month?
The monthly usage fee doesn't change regardless of how many invoices you create.
What sort of back up do you provide of information, invoices and transactions if your online storage should fail?
To minimise loss, there are daily backups of the whole webserver and separate daily backups of the database. Plus you can download all your data manually for use in Excel if you want to.
How do I record Jobkeeper payments in Billcue
Record these as 'other income', and make sure you untick the 'taxable option. This will ensure it is not included in your BAS figures. It's ok for it to be included in your income, because it is income - just not taxable, and your accountant will exclude it from your final taxable income at EOFY when doing your tax.
How do I enter my car purchase?
GST is charged on the purchase price of the car or vehicle. There is no GST charged, however, on the monthly repayments or the balloon (residual) payment. Customers who are registered for GST on a Cash basis can generally claim the full GST amount contained in the purchase price of the vehicle as an Input Tax Credit on their next BAS. To do this in Billcue, go to add an expense, set the amount to zero, but the GST to the total GST amount Sometimes, the finance company will take a separate payment which is the GST component. If this is how it is set up for you, then you should wait for that payment, and record that as the full amount with 100% GST. Then for future payments, they should be set to GST Free (just untick the 'GST paid' box.) The establishment costs and on road costs might need to be recorded separately, as some may not have GST included, unless the loan covered all of that as well, but it would be best to get advice from your accountant on that.
General online accounting
Does the Jobkeeper payment go on the BAS?
Jobkeeper payments are not subject to GST and are not required to be reported on your BAS. When you do your annual tax return, JobKeeper needs to be included within the section Business/sole trader, partnership and trust income under Assessable government industry payments.
Should I use cash-basis or accrual accounting?
To manage your books, you need to decide on an accounting system. You can use either cash-basis or accrual accounting. Cash-basis accounting is a simple way to manage your books. With cash-basis accounting, you only record transactions when you physically make or receive a payment. With accrual accounting, you must record money whenever a transaction takes place, even if you don’t physically give or receive money. Consider using accrual accounting if you offer credit to customers.
What is the difference between accounts payable and receivable?
If you use the accrual accounting system, you will deal with accounts payable and receivable. Accounts payable is the money you owe to vendors, or a liability. Record accounts payable when you purchase something without paying right away. Accounts receivable is money owed to your business, or an asset. Record accounts receivable in your books when customers purchase something on credit.
Tax invoice - should it be on my invoices?
Only if you charge GST. If you do not, then it is not allowed to say 'Tax invoice' It must only say 'Invoice' AND you must have the message 'No GST has been charged' appearing on the invoice.
Recording a vehicle loan and claiming 100% of the GST upfront
Under a Chattel Mortgage, GST is charged on the purchase price of the car or vehicle. There is no GST charged, however, on the monthly repayments or the balloon (residual) payment. Customers who are registered for GST on a Cash basis can generally claim the GST contained in the purchase price of the vehicle as an Input Tax Credit on their next BAS. To do this in Billcue, go to add an expense, set the amount to zero, but the GST to the total GST amount Sometimes, the finance company will take a separate payment which is the GST component. If this is how it is set up for you, then you should wait for that payment, and record that as the full amount with 100% GST. Then for future payments, they should be set to GST Free (just untick the 'GST paid' box.) The establishment costs and on road costs might need to be recorded separately, as some may not have GST included, unless the loan covered all of that as well, but it would be best to get advice from your accountant on that.
How do I record funds that I put into the business
There are different ways to do it, one way is to set up an account in 'Bank and other accounts' as a liability type account for the loan, and set the balance to the amount owing. You might want to check with your accountant as he might prefer a specific way of recording it, but according to how you created the record of the loan, I believe you can simply record it as a transfer from your business account to the loan account.
Do I need to put a customer's ABN on their invoice for invoices over $1000?
No. If you don't have their ABN, the ATO allows a full address (instead of a ABN) for Tax Invoices over $1000. If the tax invoice is for taxable sales over $1,000 they will need to show the buyer’s identity OR ABN. Source: https://www.ato.gov.au/Business/GST/Tax-invoices/